Contact Us
Got a question about something you read on vanderpumppets.com, spotted an error in one of our listings, or want to flag a change at one of the sweepstakes casinos we cover? This page explains how to reach us and what we can and can't help with.
How to Reach Us
The quickest way to contact our editorial team is by email at [email protected]. Whether it's a correction, a question about how sweeps coins work, or a general comment on our list of sweepstakes casinos, send us a note and we'll get back to you as soon as we're able. We read every message that comes in, though response times can vary depending on volume.
What We Can Help With
Sweepstakes Casinos is an independent research and comparison resource. We're happy to hear from readers on topics such as:
- Corrections or updates to information about a specific operator's welcome offer, eligible states, or terms
- Suggestions for a sweepstakes or social casino you'd like us to look into
- Feedback on your own experience using a platform we've covered
- General questions about how the sweepstakes model works, including Gold Coins and Sweepstakes Coins
- Reports of broken links, outdated promotions, or inaccurate details on the site
What We Can't Help With
Because vanderpumppets.com is a comparison and information site rather than an operator, there are some things outside what we can do for you:
- Account issues. We can't access, unlock, verify, or close an account with any casino listed on this site. That has to go through the operator's own support team, usually found in their site footer or help centre.
- Redemption or prize disputes. Questions about a pending redemption, identity verification, or a specific prize should go directly to the platform in question, since only they can see your account details.
- Legal advice. We can explain how the sweepstakes model generally works, but we can't tell you whether a particular site is permitted to operate in your state. Availability changes and varies by jurisdiction, so always check an operator's own terms and your state's current rules before signing up.
- Payment or billing problems. Any issue involving a purchase, a payment method, or a charge needs to be resolved with the platform's own billing or customer support team, not with us.
If you're dealing with account access, verification, or a redemption question, the fastest route is almost always the support channel listed directly on the operator's own site.
Before You Get in Touch
A few things are worth checking first, since they answer most of the questions we receive:
- Read the operator's own terms and conditions page — welcome offers, redemption thresholds, and eligible states are set by each platform and can change without much notice
- Check whether the issue relates to identity verification, since most platforms require a government-issued ID and matching account details before any Sweepstakes Coins can be redeemed for a prize
- Confirm your state is currently listed as eligible, as operators regularly adjust which states they serve
For general background on how the sweepstakes model works, including the difference between play-for-fun Gold Coins and redeemable Sweepstakes Coins, our About Us page has more on how we research and cover this space. If you or someone you know is concerned about gaming habits, our Responsible Gambling page has resources worth reviewing. Our Terms and Conditions page also covers how we operate this site and the limits of the information we provide.
A Note on Accuracy
We do our best to keep offers, editorial ratings, and state eligibility current, and we fact-check listings on a rolling basis. That said, promotions, coin packages, and terms at any given operator can change quickly. If you notice something on vanderpumppets.com that no longer matches what an operator is showing on their own site, telling us about it helps keep the information useful for other readers too.